So, I recently applied for a new UK passport. During the application process, I was asked for my “gender” and given the options “male” and “female”. At no point was I asked my sex. Assuming there was an error, I submitted the following complaint to the passport office:
"Hello,
I recently applied for a new passport as mine is nearing expiry.
As part of the application, I was asked to provide my "gender". The options offered were "female" and "male". As "male" and "female" refer to one's sex, I do not believe that this section is correct in asking for the applicant's gender.
Therefore, may I ask why you are using the term "gender" rather than "sex"? Also, do you plan on ever correcting this to avoid confusion to your customers?
Kind regards,"
During the complaints process, it asked if I would like my response via phone or writing. I requested writing.
Two days later, I received a phone call from the Passport Office… The woman said that the office is just following their internal guidance here, which says that this is what they should do. I asked for her response in writing. She sent me the following email:
“Dear PassportProblemo,
Thank you for your enquiry.
The passport application process is structured in accordance with The Gender Recognition Act 2004 which came into effect on 4 April 2005.
For more information on The Gender Recognition Act 2004 and how it applies to the passport application process please see the below link:
https://www.legislation.gov.uk/ukpga/2004/7/contents
Yours sincerely,”
(I have removed the satisfaction survey link they included in their email)
Right, so what do we do next? How do we challenge their holy “internal guidance”?!?