My daughter works at a store within a supermarket. They have to use the public toilets. This morning she went to the toilet before her shift at like 7.30 am. Women toilets and locked in a cubicle with her lower clothes down using the toilet.
She was aware someone had come in the toilet. But all of a sudden without the door being knocked a foot appeared under the door and he opened it from the outside and opened the door. She says she screamed and pulled the handle up and said ‘what are you doing?’
As she left the toilet he tried to speak to her. She phoned me in a panic and I advised her to report it straight to her manager. She said the manager said ‘yes he does it sometimes. There is a problem with the toilets and then can lock shut with no one in them’.
Ive told my daughter this isn’t good enough. And to raise it with the manager of the store. My daughter is young (just post school age). The woman involved could have been a child or ND etc and as a woman who has been raped I feel sick. I have drafted a letter very quickly I’m at work - please can I have your advice
this is the letter I have so far
3rd September 2025
Dear Sir/Madam (The Manager) of X Supermarket at X location
This morning Wednesday 3rd September 2025, I received a very distressed phone call from my daughter X. X has recently started work at X, within the X supermarkert.
She left for work about 7.30am and before her shift upon arriving at the store she went into the FEMALE toilets at the store to use the toilets. She was in a cubicle and the cubicle was locked. She was using the toilet for intended purposes. She was aware of someone coming in after her, but could not hear what they said. The toilet door was locked.
To her horror a foot appeared under the door and then someone attempted to open it from the outside. She immediately screamed and pulled the handle up and screamed ‘what are you doing?’. The door had been opened from the outside.
The man involved was the security guard from the store.
This is totally and utterly traumatising for X who phoned me in a panic and distressed whilst I was on my way to work. Horrifyingly she immediately reported it to her manager, X at X who said ‘I don’t like it either, he does it sometimes. The toilets can get locked without anyone in it so he says he check them’.
THIS IS UNACCEPTABLE for multiple reasons.
- Biological male are NOT allowed in FEMALE safe spaces -this is a UK Ruling
- He opened the door on a female user when it was locked
- This is an assault
- It sounds like he has done this before from what DD has been told.
This is utterly terrifying. Speaking as a woman who has been sexually assaulted myself, female only spaces are protected. I can not see why a male is in there, or indeed in there at all given his position.
I need help please - help with drafting a letter
[Post edited by MNHQ to remove name]