They are still focusing on the 'how to raise concerns about social workers' use of social media correctly' aspect, as though everything would have been hunky dory if only they'd had a slightly different process for dealing with complaints.
They are completely blind to the fact that there was no justification for raising concerns. Rachel was absolutely entitled to use her social media in the way that she did, in order to express her protected and WORIADS belief. Their mealy-mouthed nod to that belief being protected doesn't mitigate against the core of their statement which is essentially "next time someone says something we think is twansphobic we'll make sure we have a process in place to nail them to the wall more firmly and precisely".
What a bunch of captured, led-by-the-nose barnacles.