It is really hard to work out exactly what happened with NHS mental health services because the newspaper reports are all incomplete and sometimes contradict one another. However, everyone already knows that they have been seriously under-resourced for a very long time.
I thought I had read in one report that Alice had received support from Adult Mental Health Services (CMHRS) but I can't find it and the detailed account in the Metro suggests otherwise:
"Alice was handed to the Child and Adolescent Mental Health Services (CAMHS)after a suicide attempt in June 2019, the inquest heard.
In August 2019, GIDS confirmed they had received the referral from CAMHS but warned: ‘Due to high demand we have found waiting times at GIDS incredibly hard to predict.
‘Currently, we are seeing young people for assessment who were referred 24 months ago.’
Despite another attempt later that year, Dr Litman says mental health services did not make her as much of a priority as she should have been.
When she turned 18 in February 2020, Alice was referred to the adult Community Mental Health Recovery Service (CMHRS) and transferred to the GIC.
Yet Alice was discharged entirely from mental health services only a month later.
‘I did not feel that CAMHS took Alice’s problems seriously enough,’ Dr Litman said.
‘The CAMHS nursing team effectively acted as gatekeepers, making it very hard for Alice to access support that she clearly needed and would not have received had it not been for intervention from her GP at our insistence.’
She added: ‘The abrupt cut-off in mental health support when Alice turned 18 also had a real impact on her.
‘It did not seem that adult services (CMHRS) took her self-harm history, and the impact of gender-affirming treatment delays on her emotional wellbeing, seriously enough.’
Dr Litman said her daughter was ‘cast out of care’ as she did not meet the adult threshold for intervention."
https://metro.co.uk/2023/09/19/trans-woman-who-died-after-1000-day-nhs-wait-failed-by-system-19520026/
In The Times (and some other papers) it seems that Alice received support from CAMHS in 2017 then consulted a GP some time in 2018 before disclosing issues with gender identity to a different GP in September 2018.
"In a statement she said: “There were significant and ongoing delays in accessing gender affirming care. My daughter could have lived a happy and healthy life if she had not been failed by the healthcare systems that were meant to support her.
“I felt that I was repeatedly unable to get my daughter past the gatekeepers for mental health treatment and gender-affirming care. I felt and continue to feel immense shame and responsibility that, as a mother who used to work as a psychiatrist for the NHS, I struggled to get the help for my child that she so obviously needed.”
Alice first came to the attention of the Child and Adolescent Mental Health Services in 2017 when she began suffering from severe anxiety and low moods.
She received group therapy which was helpful but her low moods continued and in early 2018 she went to see a GP in her home town of Leatherhead, Surrey.
Her mother criticised the GP who failed to take her daughter’s requests for help seriously.
She said: “We both found the appointment totally unhelpful. He suggested that Alice needed to play more football and told me that he made his daughters go for a walk every day and that I should do the same. No other treatment was offered.
“When we left the appointment, Alice said to me, ‘Please never make me see that doctor again’. She felt she was not being taken seriously and the doctors did not understand her.”
In September 2018 Alice told her sister that she felt she wanted to live her life as a woman and went for an appointment with another GP where she told the doctor about her gender identity problems.
Litman said that this doctor suggested a “watch and wait” approach and did not make a referral to the Gender Identity Development Service.
She said: “In my view this demonstrated a lack of understanding on the doctor’s part, both in her assumption that transgender people are likely to change their minds about transition, and in her failure to consider that the waiting list to access treatment was already years long.”
It was not until after her first suicide attempt in June 2019 that Alice was finally referred for treatment at the Gender Identity Development Service.
In August 2019 the service said that “due to high demand we have found waiting times at the Gender Identity Development Service incredibly hard to predict. Currently we are seeing young people for assessment who were referred 24 months ago”.
That month, Alice began wearing make-up and changing her name, which helped with her low mood, but this declined again when she realised there was a long waiting list for gender identity treatment.
When she was 18 in February 2020, the referral was transferred to the adult Gender Identity Clinic at the Tavistock Clinic.
Due to the severe delays in referral, her family paid for private counselling to help support her mentally. They also sought help from GenderGP, a private service aimed at supporting transgender patients, and Alice began taking cross-sex hormone therapy.
The outbreak of the Covid pandemic made seeking further treatment or surgery impossible.
Litman said: “Lockdown was another barrier to Alice getting appropriate care.”
In September 2021 Alice moved from her family home in Surrey to Brighton where she lived with a friend.
The family continued to try and find private gender care for Alice but on a visit home in Easter 2022 Litman told Alice that even waiting lists at the private London Transgender Clinic were long because of a rapid rise in referrals due to the increasing NHS backlogs with the Gender Identity Clinic.
During the same visit Alice confessed to her mother that she was having thoughts of suicide."
https://www.thetimes.co.uk/article/0cf50618-566c-11ee-9ad7-7384b2f230c5?shareToken=11685d7ef5bc8e26332f1d94f0c2a36c
The repeated use of the term "gatekeeping" by Alice's mother is emotive and also incongruous because Dr Litman worked for many years as an NHS psychiatrist. It would be more usual to talk of "referral acceptance criteria" and "prioritisation criteria".
The inquest might find that NHS mental health services, in particular the adult CMHRS, got it wrong and should have accepted and prioritised Alice.
However, Alice did receive both private mental health care as an adult and private "gender affirming care" (a prescription for cross-sex hormones from GenderGP).
The eventual outcome is heartbreaking and tragic but as all the experts in suicide stress, there is never just one reason.