That's interesting @Catiette . I sent them a very similar email to you by the sums of it and for the same reasons didn't mention JK Rowling, just the use of the abusive term Terf. I got a similar response to you (just the other day) but mine didn't say anything about not intending to represent anyone in particular. I've pasted the second half of it below. Maybe they sent you the wrong version!? I wasn't very impressed anyway, as there was no sign of recognition about the hate they'd been fuelling or explanation as to how they could have made such a "mistake" or what they would do to ensure it doesn't happen again.
As part of Pride month, we are seeking to defend, protect and create more safety for LGBTQIA+ people across the world. The video shared was intended to highlight the discrimination that the LGBTQIA+ community face both online and in person. In an effort to make an important point about the real harm caused by transphobia, we made a mistake.
We fully support both an individual’s right to hold religious and philosophical beliefs and a person’s right to have their identity respected, regardless of their gender identity and expression, sex, or sexuality. We believe LGBTQIA+ rights are human rights and that it is only when we respect and uphold all human rights that we can overcome poverty. We know from our work around the world that discrimination – whether on the basis of race, disability, gender or sexuality - is often a major obstacle in people’s efforts to build a better life for themselves. You can read more about our strategy here.
As an organisation, we are committed to becoming safe, feminist and anti-racist and in our global work we seek to tackle discrimination and uphold the rights of everyone, including women and girls. Last year alone, we supported 3.7 million women and girls. We are proud of our work helping women make their voices heard - everywhere from parliaments to peace processes and in working with communities to tackle domestic violence, to take just two examples. You can find out more here.