I was sufficiently frustrated to reply to the reply. Sent the below.
I’ve got some sympathy with a mass-produced reply - they must have been swamped, what else can they do? BUT not when that reply opens with assurances they’ve taken my feedback on board immediately before a clear indication they’ve not actually read it at all, & not when that reply sidesteps (arguably, reinforces?!) the very concerns it’s so confidently claiming to assuage…
„Thank you for your reply. I had hoped it would reassure me that I could continue to support a charity for which I have a long-held affection. In fact, it has confirmed that I cannot. Given that what you have written has had the opposite effect to what you intended, I hope you can take a minute to read on. If you were able to reply, I would be interested to hear your views. Your reply focusses on the commonly held perception that your video was depicting a “particular person”, yet I made no reference to this in my email, as this was not my concern. My concern was your representation of the group of people sometimes known as ‘TERFs’. In this context, your claim that you had “not intended to portray any particular… people” is cynically disingenuous: the cartoon explicitly labelled this “particular” demographic. In this context, the most logical interpretation of your email below becomes: Oxfam believes that, as long as its cartoon does not represent named individuals or organisations, it is entirely acceptable to parody and demonise a group with a “particular” legitimate political belief. This clear impression of your lack of respect for this group is reinforced in, “the fact it was being interpreted in this way was distracting from the important message“. This effectively reprimands those concerned or distressed by your “mistake” for undermining charitable aims. The fact that not only your cartoon but also the letter apologizing for it reinforce such negative impressions of your values is deeply concerning. At best, this represents remarkably bad communication; at worst, dogmatic political partisanship on complex issues of human rights. I cannot in good faith support a charity that is prepared to defend aggressive propaganda against a particular political demographic, as your email to me indicates is currently the case. With very genuine regret, I will no longer be volunteering in or using your shops.“