It reads like there is a problem at Citizens Advice but they're attempting to make that clear cut sound much more complex, so as to excuse the problem.
Key parts:
"The national charity, where women make up nearly three-quarters of the workforce, has a median gender gap of 16.1 per cent between men and women’s hourly earnings - above the national level of 14.9 per cent. Under the law, all employers of 250 or more staff must reveal their figures annuallyy_."
"Citizens Advice’s median gender pay gap remained the same as in 2021.
However, the proportion of women on the lowest salaries rose by three per cent to almost nine in 10, while the number in the upper mid-pay quartile decreased."
Look where all the women work, and what they're worth. They work in possibly the most crucial part, and get paid at the lowest end:
"About 90 per cent of the charity’s vital Witness Service staff for court evidence appearances - consisting of a quarter of its 8,500 employees - are female, and most of them earn the lowest salaries."
The excuses:
"A lengthy section at the top of the organisation’s latest pay-gap report for the year to April 2022 states: “Gender identity is often assumed from the sex assigned at birth. However, gender is more complex than ‘men’ and ‘women’.
“There are many people who don’t fit into these binary categories; for example, people who are non-binary or intersex. We also recognise that a person’s sex or gender does not always align with the sex and/or gender they were assigned at birth.”
It continues: “we have to follow the current statutory requirements for gender pay-gap reporting, so gender must be reported in a binary way”, meaning that “as a result, our report doesn’t differentiate pay data for colleagues with other gender identities”.
It “acknowledges” that the passport and birth certificate evidence it took from Citizens Advice to ascertain their gender “might not provide an accurate record” for these staffers and that “we use the words men and women in this report, while acknowledging this isn’t a satisfactory description” for them."
Accessible version here:
twitter.com/okbiology/status/1599184494421893122?s=46&t=WHoOZ_3Kv5G6-FyQuvE0LQ