It’s a real DARVO, that statement, isn’t it. They are behaving in an actually abusive manner to Sarah and other women affected by this - but their statement is all about how they are the victims of the big, bad, meanies.
The only possible consolation I can see is that if this is how profoundly dishonest they are, their services can’t realistically be that great anyway. I wouldn’t trust anyone working within a service with this ethos: the fact they’ve been captured like this says to me they have no understanding at all of the dynamics of abuse in general, and zero integrity.
So quite how they can support survivors at all is beyond me. How can you support people to heal from abuse when your whole approach is founded on a lie?
Sorry, I do realise that won’t be any actual consolation, Sarah, as I know you need the services and you need them now - but this organisation does sound like it is fundamentally compromised.