And it very clearly offers massage and wax for men. How can you (general you) say it doesn't?
Does it matter?
Massages are normally provided by a massage therapist who is usually a different person from a beautician.
The only thing that matters here in my view is the manicure part of the service, which on the website is listed as "Ladies" throughout. If you want to book the service, the Treatwell website then specifies this is "Ladies only".
That is entirely consistent. Phoning up to confirm an appointment made through an online booking site is common, although I would assume that the salon here phoned specifically to make sure the client was female as the only beautician available only works on female clients.
The owner further confirms that they have had other enquiries from male individuals seeking to book a manicure and have informed them it's a service offered only to female customers without encountering any issues.
Now I understand that Andrea is annoyed about having an appointment cancelled just an hour before. That is indeed inconvenient, and should have been done earlier. I do wonder if that happened though because it didn't occur to the staff in the salon that this might be a male person until looking at their schedule and seeing the surname was Italian.