Their entry on the charity commissions website is
ACTIONAID UK IS PART OF AN INTERNATIONAL FEDERATION WORKING IN 44 COUNTRIES. WE PROVIDE SUPPORT AND HUMANITARIAN ASSISTANCE TO PEOPLE LIVING IN POVERTY AND ON THE MARGINS OF SURVIVAL. TOGETHER WE DEMAND ACTION AT LOCAL, NATIONAL AND INTERNATIONAL LEVEL. WE DON'T WALK AWAY UNTIL WE'VE ACHIEVED LASTING CHANGE.
So they know what people means.
Here is their complaints procedure, although I'm sure the walking donations is complaint enough:
How to get in touch
You can contact us by email, phone and post and we advise you to get in touch with your feedback in the way you are most comfortable with.
You will receive a response from Louis, Cordelia, Nick or Anela – our dedicated Supporter Contact team. If you choose to phone us outside of our working hours or our lines are busy, please leave us a message with your name and number, and we will make sure to call you back.
Email: [email protected]
Phone: 01460 238 000 – lines are open 9am to 5.30pm, Monday to Friday.
Post: Supporter Care Team, ActionAid UK, Chard Business Park, Jarman Way, Chard, Somerset, TA20 1FB
How long it will take us to respond
Once we’ve received your complaint we aim to respond within two working days and provide a final response within 10 working days.
This is our sincere intention and we stick to it whenever possible. We will always let you know if we will need more than 10 days, for example, if it’s a complex concern needing investigation with a third party.
What we will do
We will share the lessons we have drawn from your complaint within ActionAid to make sure we learn from the experience. We welcome suggestions about how you think the issue you raise could be resolved.
As a charity focused on changing the world with women and girls, we do not always have the capacity to respond to complaints which are not directly about ActionAid’s work.
We ensure our resources are used efficiently, meaning we cannot engage in lengthy debates on issues unrelated to our work.
We record every complaint we receive and will use your contact details to provide you with a response.
Should you wish to make an anonymous complaint, we will not be able to update you but please rest assured that we will treat this with the same care and consideration as any other feedback, and will feed your comments into improving how we do things moving forward.
Please be aware that while we always listen to complaints and respond with respect, we may not always be able to make changes. If we cannot, we will explain why.