I've created a new account for this post. I feel deeply uncomfortable about it.
DH and I are having difficulties right now. Various agencies have become involved. I was advised to contact our local women's refuge for support. I had an email response from 'Sarah' who asked me to ring. I did so, a male voice answered and I asked to speak to Sarah. They replied they were Sarah. I was shocked and felt very uneasy. It felt disingenuous to be answering as Sarah when they were male (I did some research afterwards and confirmed they are trans). I instantly clammed up, dismissed everything that has been happening and waived the support. Now I feel awful, like I've somehow uncovered a deep prejudice I didn't know I had. But I felt very uncomfortable and didn't want to open up to a man. I'm very surprised that a helpline for women is not being manned by a woman. What on earth is going on and where do I go now?