They have totally lost touch with the public
I don't think they're remotely interested in the public, what the public think or what the public wish them to represent.
They're the 'post democratic' era Mandelson tried to announce, where they know better than the great unwashed and the aim is to tell, bully, harass and legislate people where their superiors' ambitions and personal agendas demand.
Hence the 'webchats' which involve no listening and much broadcasting of What Nice People Should Think.
They're still totally in denial that the problem with this is that your voters won't vote the way they're scolded to.