An insurance company now wishes to lecture us

[JustHereWithMyPopcorn]

Aviva shared these lovely tweets today. I am actually insured with them but I will not be renewing. And they are not bothered by customers leaving, clearly.

I'm glad these fools are being robustly challenged.

I wonder if Andy is Katies boss.

Who is going to go back in there and debate the stats and Stonewalls decline?

This is worse than M&S for me. I have been a loyal Aviva customer for years, all of my insurance is with them & I became so loyal as I have claimed with them & found them excellent.

There's a huge difference for me between promoting breaking down the barriers in sport & what Stonewall preach

It is infuriating, as it's not something you can easily boycott if you have policies in place.

I have a policy that I will probably need to claim on and I can't get it elsewhere (due to the underlying issue which is either uninsurable or too £££ to buy) so I can complain, but that's it really. I can't afford to vote with my feet.

Has the tweet been taken down? I was on it earlier, but can’t find it now- only see a new one with a handful of comments about Mr Motivator today: twitter.com/avivauk/status/1199676141184995330?s=21

Er yeah, I think that's precisely what Katie meant to portray, and wtf are a supposedly trustworthy company doing letting an apparently drunk employee loose at work? And their response is oh well she had a heavy night?! As opposed to 'we sincerely apologise for an employee attending work in this state and are taking steps to ensure this can't happen again'? You know, like an actual business run by grown ups to some kind of basic standards?

I suppose it's a plus that it was only the tweets she was pissed in charge of as opposed to someone's insurance policy.

Bloody hell Aviva, I wouldn't trust you lot to run a cake stand now.

Still shaking my head that some utter twit thought 'we're not really that politically compromised and women hating, we're just pissed in charge of your insurance policies' is going to save their brand.

I don't know whether to laugh or cry. But I do have an aviva home insurance policy to cancel.

I will have to look and see if I have any Aviva's products. I dont think so. But if I do I will be cancelling.
Cannot quite believe they implied 'Katie' was still drunk or so hungover she tweets shite. It's not a good optic. If I dared to go to work drunk I'd be sacked, if I went in hungover so badly, I'd be in trouble in some major way.
So can all their staff wander in drunk and make a bellend of themself at company expense.

Wow. Just wow.

"Hi Aviva, I've had a major crisis, can you help me sort out my insurance claim?

"Oh. Really sorry. I've checked and our employee was pissed at the time they took your call and didn't sort your policy properly. So you're not covered. Whoops. On the plus side, did you know how great we are at campaigning to erase women's sport? We have rainbow laces!"

Is insurance something run by teens on work experience now? I've paid aviva a good chunk for years. I won't be recommending and I won't be renewing.

hungover teens (possibly still drunk)

It wasn’t just Katie, though. There were several Aviva people merrily tweeting away.

We’ve had our household insurance with them pretty much forever. It’s up for renewal soon and for the first time ever I’ll be shopping around and they definitely won’t be in the running.

Well, at least they didn't "ok boomer" anyone. Although that wouldn't have surprised me

Missed a trick there

I can only see a few replies not the screen grabs on here. But wow would love to see their social media policy, presume it reads "entitled millennials post whatever they want whilst pissed"

Incidentally I am supposed to be cancelling a policy with them today.

Furthermore I work in a similar field and yesterday had to stop a millennial posting a slang word for paedophile in totally the wrong context. Despair.

Kids, huh...? 🤷‍♀️

Presumably the strategy was agreed when they launched the campaign? Am I the only one wondering if poor Katie will learn anything from how quickly the men threw her under the bus on a public forum?

Seriously - you think the weans had a plan?

Ooooohhhhhh look at they pretty colours!

I work for a massive corporate. I promise you, the Stonewall thing was months in the planning, amply funded, and there was a senior sign off on the communications strategy. Stonewall would have prepped them on likely negative reactions as part of that. No way they would not have expected some noise on Twitter.

Doubtless Katie went a bit off piste.

It’s a HR matter for a colleague to publicly imply that you were drinking on work time in order to smooth over an ill thought out, badly prepared and poorly executed comms plan

I can't quite believe any of this. 'Our employee was drunk, ha ha'? But even so we stand by what she said? What?

Before you cancel (if you want to - I wont yet at least because I expect insurance companies to be comprehensively awful) check there is someone else you can actually insure with. I was told there were only 2 feasible companies for one particular type of insurance I wanted. Aviva have hoovered up so many other companies.

Oh dear, a twitterer named Tom really doesn’t like Mumsnetters.

twitter.com/tom8251/status/1200123101549346816?s=21