Following on from my Ocado boycott thread(s) I went to Waitrose today for a few items as I was sent a few money off vouchers in the post and didn't need a full shop to warrant online. £8 off of you spent £40 instore. Great, I thought, I'll get myself some nice healthy treats for my health kick and maybe a few brexit items. Got to the til and had forgotten the vouchers
Got home, phoned customer services and explained what happened and despite being my fault as I forgot the vouchers, she (Emma/Emily) said she'd send me a £10 gift card in the post!
I had a Waitrose delivery just before Christmas that I was able to book about a week before (that would never happen with Tesco) and the delivery guy was lovely, gave me mangoes free of charge because I'd ordered the wrong ones (fresh instead of dried) and was really helpful bringing the shopping in and helping unpack.
I love Waitrose. They not only know what a woman is, they care about their customers. I still shop at Tesco and Asda but regularly use Waitrose delivery now. Asda only because there's one within walking distance for top ups of basics.
So well done Waitrose and thank you to Emily/Emma 