It's at the bottom of the SplinterNews article
"In this particular case, the video of this incident does not tell the full story. Our manager was approached by a guest complaining that a man was in the women’s restroom. Once a female team member checked that no one else was in there, the manager entered. Before seeing the guest, the manager observed drug paraphernalia on the floor near the guest and asked the guest to leave based on that observation, and not on her gender identity.
There is no place for discrimination of any kind in our restaurants. We do apologize to our transgender guest and others in the restaurant that had to endure another customer’s disrespectful behavior."