"We forgot to include a voucher code for the 20% Off Photo Calendars offer in the email we sent you yesterday! We’d love to have a really good excuse but sadly we can’t think of one… although our little email elf (Samantha) is 15 weeks pregnant, so we’ll put it down to ‘baby brain’.
Do they really think this will help them to SELL things.... let us just insult a member of staff/a pregnant woman grrrr.
Would you complain?