yes, but I don't agree with it all - there is a worrying trend of giving all the power to people who feel that they have been upset by someone behaving legitimately - I have had someone threaten me with disciplinary because when they messed up something that was really important to me and to my department, I called them to resolve it, and when I was being nice and communicative they were just fobbing me off. when i said, 'look I've had enough, this was your screw-up and your responsibility and so its your job to sort it out and this is what i need you to do' I had an emain saying that i had been bullying and harassing and abusive and accused her team of not doing their job when they had' (they hadn't actually!) She claimed that she would report me for harassing behaviour.
I wrote back and said that i denied any intention to harass, that i was clear and direct because the situation demanded it, but if she felt that I had harassed her, I would urge her to formalise her complaint as quickly as possible - (she didn't) HOWEVER you can see how this can be used as a tool to shut someone up, to not deal with their complaint, to make someone feel wary of raising an issue or being friendly none of which are good or appropriate outcomes.
As it turns out had she made a complaint, I would have breached a dignity policy because I'd criticised her and she didn't like it!!!!
These kind of ideas are just too pussy-footy for me - I much prefer the collaboarative 'sometimes you're going to upset people, sometimes people are going to be upset by you, but deal with the emotions afterward get the job done first.