This is a bit of a saga and I have posted about it before. DH and I bank with the same place, have done for ages and had good service, besides which the perks of their accounts suit us. But we'll probably close the accounts tomorrow if they don't apologize profusely and compensate us for what's been going on.
DH and I decided to set up a joint account about two months ago. Ww went in for an appointment and the man was both incompetent and (I think) sexist. He eventually told us we couldn't open the account without more documentation, and he wanted me to open the account in DH's name. He insisted I couldn't have two names on the account (ie., 'Ms LittleRedDragon, also known as MrsHusbandsName). Another well-known highstreet bank had no problem with this and indeed agreed it is very common.
So that was one thing. He also found it hard to believe that I was the person who earned more and constantly talked to DH about being the main earner, but it is possible that is because I'm a student and people expect students to earn less than regular workers. I am trying to be very fair here!
So, after a fair bit of going to the bank and faffing with documents, with which I won't bore you, we went in last Saturday to make yet another appointment to try to open the joint account. The man who booked in the appointment said he'd just done this with his partner and it was quite nervy giving someone else access to his money. I thought this was just a bizarre thing to say and a bit unprofessional, and said I didn't have any problem with the idea. To which he replied, 'No, of course not, it's all his money!'.
DH quite literally had his jaw drop. I managed to say, 'Er, no it's not', but we didn't get an apology.
We plan to go in tomorrow and complain, and probably to ask them to close our existing accounts. I want to know how you'd discuss the sexism and get a good result. My guess is that (given the general attitude), they will act as if it's unimportant and I'm a silly nagging woman.
I maybe should have put this in AIBU but I don't want to wade through a load of 'ooh, just change your name' comments. I'd really appreciate some tips on what you'd say and do.