anyone know if you can repair a cracked kindle screen?

[basildonbond]

:( my 2nd gen kindle is broken (sob) - dh didn't see it and leaned his elbow on it - not v hard but the screen is broken (not the top layer, but underneath)

It was bought from amazon.com in the states and is more than a year old so out of warranty (and the warranty doesn't cover accidental damage anyway)

is it possible to repair a kindle screen or would it be easier/cheaper to replace with one of the wifi only new small ones?

I would try contacting amazon.co.uk (assuming you're here now) and asking nicely. Their customer service is pretty good, you might get a free replacement.

agree - friends of mine have got free replacements with no questions asked! worth a try.

meant to add, it was for accidental damage - child jumping on bed and smashing kindle

I can't see how it could be fixed. I second trying customer services. I had one replaced with a cracked screen which was accidental. You aren't going to buy many books if you can't read them!

called amazon.co.uk but they said I needed to call amazon.com as it was bought in the states :( haven't managed to get through yet so not holding out much hope ...

I had to call Amazon.com about a parcel that was wrongly addressed, (my fault,) that I was having sent to a family member to bring back. They were incredibly helpful, cancelled and refunded and then expedited the parcel without waiting for the original to be returned to them! Hopefully you will get good service too, if not I can sell you a Kindle!

well ... they said they couldn't give me a free one but they've sent me a replacement 3G version for $40

I spoke to them on Tuesday night and it arrived from the States this morning! only problem is it's slightly smaller than my old one (much lighter too) and my cover won't fit - pah!

actually make that Wednesday night! gosh that was quick

Impressed! My sis bought my father the Kindle touch from the US and I can't get a cover for it here yet, the Amazon own is the best, as it has the little brackets that fit into the side of the kindle, so he'll have to wait 3 months as they won't ship it here yet.

Glad you have a nice shiny new one!

I know this is an old thread, but I thought I would contribute to it.

I was stupid enough to try carrying far too much in my arms when walking down the stairs at my Girlfriend's house, resulting in my dropping the Kindle & breaking the screen!

I have this evening called UK customer support to arrange a repair & they have indeed advised that I shall be receiving a new replacement!

My Kindle is way out of warranty!

Gobsmacked at what must be a unique approach to customer service.

Well done Amazon!

This pisses me off. I broke my screen and was only offered a discount on a new Kindle. They no longer make the one I have meaning that a new one would not fit the cover bought for £50 less than a year ago. I was raging and sent lots of emails and called but they would only give me a 20% discount. I eventually bought one from eBay and they lost my custom. Now I am tempted to buy my books thin eBay instead.

Hey guys - I had the same problem with my Kindle. Thought it was frozen, but it was cracked. It was out of the warranty so I looked up how to fix it rather than buy another one.

These people came up: www.kindle-repair.com and they had the choice to either fix it for me or to send me a screen so I could fix it (I sent mine to them to fix as I was a bit unsure). It was sorted within a few days and as good as new! .

Hope that helps anyone in a similar position.

My kindle 3 was out of warranty and Amazon couldn't offer me the same model for replacement, found www.KindleRepairUK.com and they repaired my damaged kindle screen on the same day for a decent price. Very pleased with their service and i recommend their service.