I had Mr Al-Khaffaf too.
I didn’t really have any problems with The Alexandra, they do seem to have a lot of Assistant Practitioners on their staff but they’re not HCA’s, they’re registered with the NMC, just a grade below Nurses, and they work under the supervision of RN’s. My pre op was done by an assistant practitioner rather than a registered nurse too.
I might have got a different experience though as the buzzer in my room was broken, so every time I pressed it, it activated the emergency alarm rather than the nurse call buzzer, so they attended promptly every time 😂😂
I had a brilliant HCA overnight who helped me to the loo, get washed, change my underwear and into my own PJ’s and she sent the RN in straight after with my pain relief. After that dose of oramorph in the night I was just on calpol and codeine after that and pretty much independent as my IV fluids finished a short time later.
I was kinda left to my own devices a lot, but I was okay with it, I knew the more I did for myself the sooner I’d be able to go home and the better the recovery I’d have. Communication could have been better, I felt I was kept guessing a lot of the time about what happens next, what I was meant to be doing, the ward hostess brought me solid food menus in on two occasions which I knew I couldn’t have, and when my take home meds arrived from pharmacy it was kinda like “oh, you can go home now”, yet my partner needed to set off from two hours away to pick me up.
I’m an NHS nurse and had no prior experience with private healthcare so didn’t really go in with any expectations.
I’ve not heard from Tonic in a few weeks now, no idea if they’re meant to still be contacting me or what. I’m 7 weeks post op and contact seems to have ceased. My “six week check” over the phone with the surgeon, isn’t actually happening until I’m three months post op.
None of it is perfect, I’m just glad ultimately that my procedure is done, and I’m on my way to a healthier life.