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Scammed by Diet Chef!!

1 reply

Treacleq · 26/03/2013 12:34

I am having quite a traumatic time with this awful company and wanted to know if anyone else out there had experienced the same thing? They will not stop sending me food and taking money from my account despite cancelling my subscription and speaking to them repeatedly!

I have told them I am happy to send the food back but unhappy that they expect me to cover the postage for this!! It will be a fortune and I didn't ask for the stuff in the first place! :(

BeccaMumsnet · 10/07/2015 17:37

Diet Chef would like to respond with the following message:

'Diet Chef plans do repeat monthly until cancelled, to allow continuation of
weightloss at a protected price point.

Cancellation is offered in our My Account section of the website, but we
appreciate there are different reasons for cancellation, so prior to
cancelling account we do offer the options of

  • Deferring by 4, 8 or 12 weeks to take a break from your plan without
cancelling.
  • Migrating your plan to a maintainance option
  • Or confirming your cancellation - if you confirm your cancellation you will
receive an email confirming your subscription is cancelled.

If you are in any doubt whatsoever the team can be contacted at [email protected] or on www.dietchef.co.uk Live Chat option during office hours.'

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