Just Go Holidays

[Vroomfondleswaistcoat]

I've been on a few Just Go holidays before - coach travel, food included, it's all been excellent. However I've just booked for a friend and I to go away on one for five days - I was told there was a Single Supplement (which we've always paid before because neither of us likes sharing a room). This has always got us single occupancy of a double room.

This time, however, I was told there was only one single room available and I'd have to have a double. Fine, I thought, until I was told there was a single supplement charge for the SINGLE room, and double the single supplement was payable on the DOUBLE room.

Has anyone come across this before? I can't see how it can be right to charge a single supplement rate for a single room - when I've always paid a single supplement to occupy a double room before.

This was all booked well before fuel rates rose and war broke out in the ME, so I don't think it's extra charges by the backdoor, and I'd like to raise it with them, but is there an obvious reason that I'm missing?

I work in travel and have never heard of this. A single person in a single room pays just the room rate. A single person in a double room pays the room rate plus single supplement to make up for the empty space. I guess if it’s in their terms they can charge what they like but it’s not something I have come across before.

Thank you. I suspect there will be small print somewhere stating that they can charge what they like (although when I queried the cost, I was told that it's the hotel that sets the prices, not Just Go). I might drop an email to Just Go and cc the hotel just to 'double check', because it doesn't sound at all right to me either!

Thank you for your response from the Travel end!

Just in case anyone happens upon this thread...

I have emailed Just Go and cc'd the hotel. I have heard back from the hotel, who have told me that it's Just Go who set the prices (which is the opposite to what I was told when I queried over the phone when I spoke to Just Go, who claimed that the hotel set the prices).

My friend has had a look at the hotel, which appears to have NO single rooms anyway. So she's paying single occupancy for a double room while I am paying twice the single occupancy rate for a double room... I have no idea what is going on and haven't heard a word from Just Go.