I have just booked an Easter break for myself , five yr old son and my parents only for butlins to call me back to say they are cancelling it because we are not on the electoral register. All the adults are definitely on the register. We even have polling cards for the may elections. I offered to bring these with me or fax them and butlins won't accept this. Foreign visitors can bring id and bank statements, so again I offered to do this but this too was refused. I am really angry with them cause I have been a customer for over 35 yrs. I took the kids in February this yr and didn't have a problem. I am a premier member. I told butlins this is definitely their mistake but they don't want to know. I did tell the team leader I will complain when head office opens and she simply said "go on" I find this appalling customer service . I appreciate security measures are in place for a good reason but this is their mistake. I am now left with a distraught five yr old and a weeks Easter break to try and fill. Anyone else experienced similar problems. Does this mean we can never holiday a butlins again?i know we are on the register and can prove it but butlins say cause it doesn't show on their system we can't go.