So I bought my daughter Issue 1 at Tescos and she loved it - we had great fun making the banana muffins and eating them. Feeling excited about this new magazine I thought I would subscribe so my daughter could be sure she got the issues before they were out in the shops and so she would get the array of free gifts promised.
On February 9th Eaglemoss confirmed my subscription of £9.98 every 28 days. About 2 weeks later Issue 1 turned up - the issue we already had but we had asked to start at Issue 1 so we would have 2 Dora plates and more muffin cases. The free Tidy Box however didn't arrive.
Since then we have walked past issue 2 and issue 3 in Tesco. My very bright 4 year old has asked why heres haven't come through the post and can we buy them at Tesco. Her friends have all made their new recipes, got their new free mixing bowl etc. But my daughter hasn't because we made the mistake of subscribing thinking this would get us a better deal!
So today I called eaglemoss to be told the tidy box comes with your second shipment. I explained on the email infront of me it says "Tidy Box with first shipment". What did they say? "Well it should say second shipment".
So I say, well I'm still waiting for issue 2 and 3 which are out in the shops. They say - "we ask you to wait up to 21 days for those".
I say, "21 days from setting up the subscription was March 1st".
They say, 'we've dispatched them but we ask you to allow 21 days. We're playing catch up as we had so many orders.".
I explain very nicely that while an adult might be happy to wait 21 days for something they already paid for, which is already available in the shops because they have a backlog, they cannot expect a 4 year old to apply logic.
They ask me to allow 21 days!
And so we go round in circles.
I am very, very unhappy about this. I subscribe to several magazines and always get them before they are in the shops so why should my 4 year old have to wait 21 days after everyone else has their issue of Dora Little Cooks? The customer service I got is zero. So before I cancel my subscription I thought I'd get views on here.
I wondered if anyone else was having this problem and how other parents feel about this? It's like they think they can get away with it because a 4 year old can't complain but this mummy can!