Equus order, have they gone out of business?

[nopenotplaying]

Has anyone ordered from Equus before. Our order status hasn't changed and it's past the estimated delivery time. Now I look (didn't pre ordering) they have some terrible reviews. Have they gone out of business and any idea if I can get my money back? £70 via visa debit 🤬

https://www.equus.co.uk/?utmsource=google&utmmmedium=paid&utmcampaign=1598426334&utmmcontent=70368391080&utmterm=equus&gadid=460989826533&gclid=Cj0KCQjw2eilBhCCARIsAG0Pf8vspnUPCzZQGMhngohSnKnggX3lAHBZieMV5JgJntaIPkCEE7sNxHUaAhwMEALwwcB

I think they are still in business but everyone I know who has ordered has had a nightmare

Thanks for your reply. I need my hands Eder by the end of the month. I can't get in touch to have a refund and if I wait and order fr someone else I could end up with duplicates 🤬

That should say order by the end of the month 🙄

I gave up waiting for a refund and am now doing a chargeback through my credit card.

If I were you I’d cancel the order via email immediately and instigate a chargeback as soon as you can.

I’m not sure how they’re still in business.

They are still advertising constantly I'm receiving emails and when I Google an item it often comes up with an option from there. The people I know who have made orders haven't received their stuff though and that's going back to April/may time. They simply don't respond to any calls or emails. Madness!

Surely they shouldn't be able to advertise like they do. It's crazy as they are taking the money but not delivering. I guess eventually the banks will all talk to each other and stop payments going to them 🤷🏼‍♀️

There is something odd going on.
Recent (last few months) reviews are full of complaints about Equus not delivering and not refunding and the owner seems to have started a new holding company with a similar name very recently (but no idea what that means!)

https://find-and-update.company-information.service.gov.uk/officers/lIvBW6QYlaqCp4rI02FxtivuwR0/appointments

I eventually got my order back in January but would order from them again.

*wouldn’t

That looks a bit suspicious!

They keep sending me marketing emails so not out of business...Ordered a few things about 2 months ago and they took ages to arrive. Wouldn't use again.

I ordered boots for my dd last year from them. Had to return them and they kept saying they’d refund me but never did. Thankfully paid through PayPal and received my money back after raising a dispute.

I'm going to report Equus to the trading standards as I think it's now a scam outfit taking money and not delivering. Looking at the Trust Pilot reviews they are all for 2020.I'll get my money back from PayPal but If anybody else has had this problem can you also report them in an effort to stop them advertising and scamming others. Trading Standards form available 9-5pm work days here https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

They’ve gone into administration as of Wednesday

I had to request a refund through PayPal. They don't seem to have been fulfilling orders for some time.

I've just looked on the website as was sent a link to a site I've never heard of with a suspiciously similar logo. Equus now claims to have no phone number due to moving warehouse 🤔 but has all new season clothing etc still offered for sale so website is being updated. The site I looked at - equiflair does have a contact number and address which equus also does not provide. The similar logo is unfortunate if the 2 are not related. Anyone have any insight? So bad they are still claiming to be operating. Surely at this stage is a scam? Anyone know the previous address of equus to see if it matches this one?

I am waiting for refund since August,
Since then 22 phone calls resulting in 22 left answer messages, 7 emails and 5 emails sent via their web site, absolutely nothing back from them