Regular poster, NC for this.
Work in school, support staff in management. Do duty regularly (weekly).
Today, during my duty, student pushed in the queue. Was asked politely to move back. Stood where they were and said 'I'm not fucking doing that'.
Completely refused to do as they were asked. I followed the school procedure of reporting and was assured it would be dealt with (and have great confidence it will be).
But - any advice as to how to deal with this on the spot?
Any good lines I can use if it happens again (Year 11 so a testing group!)?