PetLog - Lost Details

[BigHairyPaws]

I just spotted this over on the Pets Board and thought it worth a repost here, as I didn't know anything about it.

www.mumsnet.com/Talk/pets/4207674-pet-log?watched=1&msgid=106304950#106304950

Article, just for extra information...

www.bbc.co.uk/news/technology-56536389

Its pretty much been sorted now and most owners and dogs details are now matched but always worth a check to see that your details and dog details are up to date.

Thanks for this. I had to reregister but my details were found.

It certainly hasn't been sorted out for me. My dog is on the system but does not appear on my account and I am "not authorised" to look at her details. (She was registered as my dog 4 years ago on petlog). I have been over a week trying to sort this out. The phone is constantly busy so I suspect I am far from being the only one still needing their account corrected.

Emails are being sent out this week to most customers updating the information.

Customers have been advised not to phone but to click on the form on the website to advise of any errors. If you have done this your details will be corrected soon 95% of owners details have been corrected.

Thanks for that. I did fill in form (twice) so will wait in hope. I hope my dog doesn't get stolen/lost in meantime!

Mine still aren't appearing on my account yet but shall give it a few more weeks before
I chase up.

Apparently they can match up the dogs to owner but it is not showing on personal logins (no idea how!) but that is what the KC are saying......!