We adopted from Wags over a year ago now, messages were friendly and helpful and we were kept up to date on where our new dog was in regards to transport. Our dog arrived with an ear infection, which we thought nothing of as he had spent 3 days on a transport van with other days and was easily treated by our local vets.
Then the recent events transpired, we had a weekend camping with family for my LO's 2nd birthday. When my step dad arrived (who our dog had met previously and got on well with) Our dog became very aggressive, Barking loudly and pulling on his lead. When my step dad turned his back to walk away our dog leapt and bit him at the top of his thigh from behind. While the bite was significant we considered it lucky that our 2 year old was sleeping at the time and wasn't in the middle of this.
We contacted Wags to give our dog up as we couldn't take the risk of his next bite being our 2 year old.
This was when our issues started, the messages we received in reply came across as very accusatory, that the dog had bitten because during lockdown he had come to see my step dad as a stranger (even though we've been on many socially distanced walks with him during lockdown). Examples of the messages we were sent
"We can take -dog- back if you are not confident you can train any fear out of him" We had the dog for over a year and was having success training recall and sit and paw etc.
"He was probably guarding your little one" little one was asleep in the car and had been for an hour, car was at opposite end of campsite to introductions
Issues continued with messages regarding the sending of the passport, while we were away camping and didnt have it with us.
Then we get to the post to rehome the dog where we were almost certainly personally attacked and proper information wasn't given.
"He was adopted into a family who has very sadly given him up due to a personal situation that arose and not because of anything that dog did wrong."
"He's a lovely boy, really lovely, just needs an understanding home where people don't expect a perfect dog from day one"
Nowhere in the post listing him for adoption have they mentioned that he has bitten somebody, yet are willing to home him with children again. Having said in messages to us they wanted more information to train him in kennels they have not specified that this would be done before he was available to rehome.
All in all, when you are adopting a dog from them they are your best friend, but if anything goes wrong it is all made out to be your fault.