For the love of God can someone help me please?!

[2025ismybestyear]

On ITV I have the audio description playing even though it is turned off. Virgin are useless and can't read. It's ruining the watching. Anyone else have this please and have fixed it?

It'll be a setting you've inadvertently selected on your smart tv. Are you watching via a sky box/using a sky remote? A bit more info and we might be able to help

It's not sky. Eventually I got someone from Virgin who can read and apparently it's not just me. It will be fixed in 24 hours apparently but I'll believe that when I don't hear it.

Thank you.

It has not been fixed. It's so bloody annoying. Anyone else?

just itv.

Oh dear how annoying!

It really was. But fingers crossed it seemed to have been sorted though no idea how.