Phone stolen in Spain - inter-railing

[stripesorspots]

My 19 year old has had her phone stolen in Madrid. She’s travelling with a friend. Any suggestions as to the best way to go about obtaining a new one which will work around Europe and what best to do/not do. Slightly panicking as access to bank and train tickets were via her phone. (All bank cards have been cancelled).

sure it's not the 'mum, I have lost my phone...' scam?

what's the need?
smart phone I assume. has she access to any money?
not sure about spain, but in some countries you can't pay cash for a mobile phone.

if for real you could prime a phone to an address near her (again, not sure if it needs pick ip in person). or try to order one to a local phone shop (lebara?).