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Help needed to unlock DD’s laptop - Family Access Code not working

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LivingInaBuiltSite · 17/11/2024 11:42

DDs laptop (Acer) won’t let her sign in. It states it needs a Family Access Code.
I have downloaded the app for this but everytime I type in the code I have it says it is incorrect.

All I can find online is to check the clocks on both devices - both are showing the same time.

What else can I do?

And, if I ever get this issue resolved, how do I delink her from the whole family thing? She’s 13 now and I don’t feel she needs to be on the family group anymore.

TIA

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