Trying to set up kindle unlimited without mobile banking app - could anyone advise please?

[Rarasong]

Hi there, I set up an Amazon account on my mum’s behalf a few years ago. She has been using this absolutely fine, and has been subscribing to Kindle unlimited. Recently she lost her debit card, and we had to apply for a new one, which she received, and I updated her Amazon account with the new details. Unfortunately, Kindle Unlimited was stopped while she didn’t have a new card number, and now Amazon are asking me to confirm my mum‘s details on her mobile banking app. Well, she doesn’t have a mobile banking app, so I am at a loss about what to do to get her reinstated with Kindle unlimited. My mum is 93, and love her books! I wonder if anybody could help me please? Thank you very much.

You should also be able to verify through online banking rather than an app.

That's odd - mine just comes from the card that is registered on my Amazon account . I just had to put my card details in .

Hi there, thank you so much for your reply. My mum doesn’t have any online banking at all. Sorry, I’m not very technical 🫣

It IS strange…… but even though I’ve updated her new banking card details, a couple of months ago now, it will not let me sign her back up to Kindle Unlimited. Thank you 😊

Can she still buy the books she has to pay for ?

No, she is managing with free books and samples of books, the first chapter etc.

Could you set up the mobile app on your phone to enable the kindle unlimited and then remove it again (or keep it if that's more convenient) after it's set up

That’s a good idea, I’ll try that and report back, thank you so much 😍. And thank you all you lovely mumsnetters for trying to help me!

Try amazon live chat (they'll also call if you prefer). They're very helpful. It pretty well hidden in the contact us area, let me know if you need help finding it!