Customer Service Ticketing System

[Karting1967]

I've been tasked with setting up a customer service ticketing system that can collate enquiries from all sources (eg phone, email, company website, social media).

Does anyone have any recommendations to share please?

A couple of questions

Have you been given a budget for this or being asked to create something from scratch? what sort of ticketing load will the system have to handle? how many people will be using it?

brian