Help Please - FitFlop customer service.

[deeahgwitch]

I am trying to contact FitFlop as I received the wrong order from them. Right box but wrong shoes in the box.
I have emailed 3 times and got no reply. The first email was 6 days ago.
The first email was six days ago.
I have tried Live Chat, which they offer but actually don’t because when you start the chat it then says it is not available. 🙄
I tried phoning their office in London and was No. 42 in the queue so eventually I gave up. I phoned again and got to No. 22 in the queue but was cut off 😡🥲
Terrible customer service.
I just want to talk with a human being as time is ticking by and the shoes I want may be gone AND they may not process my refund because of the imposed time limit re refunds.
Plus I am not in the UK.
I’m just fed up, it shouldn’t be this hard.
Are Fitflop in trouble - hence no customer service ?

When I had an issue with sizing I had to return one pair for refund and reorder the next size.

My problem @LIZSis nobody is replying to emails. I have photos attached to them which shows the problem.
Live chat is non existent and as for calling ( long distance call for me ) it’s a waste of my time and money.
Please Gianni Georgiades, CEO of FitFlop, improve your Customer Service.

If there was a problem with the order they state on their website to email them - I have, 3 times- or phone a certain number
I have tried calling that number and it cuts off and a voice says “You are not allowed to call this number”
What do I do ???

I finally got a reply from FitFlop, a week later- which eats into the number of days I have to return the wrong shoes.
I should have known not to order from them if I had checked Trustpilot.
Some of the recent Trustpilot reviews are negative about delivery times, wrong products being sent and waiting for email replies.
They’ve gone paperless too don’t ya know, saving them a fortune in paper. But not me.
I’m only the poor customer who has to print off the returns label and go to my nearest post office- which is some distance away, with it.
I will never order from FifFlop EU again.
Marcia Kilgore I am in awe of your entrepreneurship - ex Soap and Glory, FitFlop, Beauty Pie but please sort out your FitFlop Customer Service.
You wouldn’t put up with it. 🥲