Avoid Kelsey & Sincere

[NottingHillMom2006]

I bought 3x dresses for c£300, kept one, attempted to return two within 48 hours. I emailed 10x over 10 days before I even got a response. Then I was told that I could have 70% store credit (which I didnt want) or a 20% refund. I told them it was an unacceptable response and I would ship them back at my own expense but wanted a full refund - after another 10 days was told no again. Looked on Trust Pilot and this appears to be a pattern - 1.6 rating with all similar comments. They turned off comments on IG. There are horrible google and you tune reviews too

That's really bad.
I've got into the habit of looking at reviews before I order anything on line now.
Ive nearly been caught out a few times by seeing nice things and about to order before seeing really bad reviews.

Another one of these Chinese shite-merchants masquerading as quintessentially British, with a Spanish mailing address. A quick google lens search would have shown you that all of their products are available through other sites like Amazon, Temu, Shein and other similarly sounding brands/sites like Everly House, Luna Mae, Isadora London, Aurelienne Paris...

"Each garment is designed to express style and authenticity in everyday life."

Aye right.

Would also add that the items I reverse image searched were coming up as a quarter of the price on shitty Shein.

THIS IS NOT A GENUINE COMPANY.