Has anyone on here shopped from Unfolded?

[lifeonmars100]

I ordered a dress from them on 27 March, and it arrived today, 25 June, so it was practically 3 months.

I really liked the ethos of the company, fair wages, no waste as they only make to order and that they say they support the communities where their workers live. . I knew that my order would take time and was fine with that. I had an email informing me that my dress was being made and that they would email me when it was due to be despatched. This was towards the end of April and I thought my order would turn up early May. No more emails arrived from them so I thought it would be best to contact them it was not an easy process. I ended up leaving a negative review on Trustpilot saying I had not recieved my order 2 months after if was placed They replied to me on Trustpilot with a link to contact them. I did this and they sent me a code by email to progress my enquiry. Entered the code which enabled me to write and send an email asking what had happened to my order. Sent it and never had a reply! The dress is lovely and very well made but I would never buy from them again. The huge delay plus the difficulty of contacting the company means that I will not shop with them again. Was wondering if anyone else had a similar experience or maybe a much better one

I have heard this before but don't have any personal experience of it.

I’ve used them before. Waited ages like you then had to chase after 9 weeks. Dress arrived and the sizing was awful. Resold it on vinted. I really liked the idea as I’m so over fast fashion but I don’t think they’ve got it quite right

I bought a dress from them. They didn't make it clear at the time of purchase that the date they give you is the date it will be dispatched from India, not when you will receive it. I had ordered it for an event so had to purchase something else.

The dress is very well made but on the small side and the waist is quite high. Haven't worn it and won't buy again.

I ordered 3 things, one was far too big despite using measurements in size guide, one was cancelled by them, and one took almost 3 months to arrive, but was lovely when it did. So bit of a mixed bag really. Return and refund was easy for the first item though.