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M&S website offline

32 replies

Butchyrestingface · 13/05/2025 07:20

I do hope this means they're getting ready to re-launch online orders. I read they're losing £4m per day from online sales and I am CHAMPING AT THE BIT to place an order.

OP posts:
Butchyrestingface · 13/05/2025 08:52

I am short of arse so really depend on them for trouser and dress lengths, even if that’s a bit too humus and avocado for one particular Working Class Hero posting upthread.

Whyyyyy did this have to happen??? I’ve BEEN patient. It is TIME, M&S! Angry

OP posts:
MananaPenelope · 13/05/2025 08:53

I rang customer services on Friday about something I returned to a store on Easter Saturday and they refunded it there and then @fruitandvegoverload .

I’ve also had absolutely tons of spam from ‘M&S’.

Roselilly36 · 13/05/2025 09:02

It must be a very difficult time for M&S, I am missing being able to order online too, they were always my go to, to order gifts/flowers etc, click & collect was a very useful option. I am sure they are doing everything they can to trade again online. Cybercrime is a very real threat to business, whether large or small.

angelinawasrobbed · 13/05/2025 09:10

I tried to log in and couldn’t. Tried reset password link and though I used it immediately, it said link had expired. Rinse and repeat. Very worried about this

Sesma · 13/05/2025 09:18

My data has been stolen several times, the Capita hack, Caravan and Motorhome Club ransomware attack, JD Sports hack and now probably M&S, I have had no spam, no suspect emails, no phone calls or phishing attempts.

fruitandvegoverload · 13/05/2025 09:42

@MananaPenelope thank you

UpToonGirl · 13/05/2025 10:13

fruitandvegoverload · 13/05/2025 08:50

I'm waiting for the customer service online chat feature to go back online as I returned an item on 19 April and it's still not been refunded. I haven't tried ringing their customer service number as I imagine there's a long wait, does anyone know? I prefer to do online chat anyway.

I love M&S and I hope they can recover from this attack.

[email protected]

@fruitandvegoverload try that address, I had a similar issue a few weeks ago and they sorted it via email pretty quickly.

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