M&S new account discount voucher not adding

[Winterdramas]

I opened a new M&S account as I can’t log into the old one for some reason.
There is a welcome offer of 10% off clothing, I finally found an item I would like to buy and use the code however it’s not adding when I want to pay?
Its a full price item (£80)not discounted and M&S item.
Anyone had similar problem and what to do?

.

Have you used the same email address as the old account. If so, it will recognise it and know you’re an existing customer.

Nope, brand new one, hence why I can’t workout why it doesn’t work.

The 10%off is in my Sparks offers available to use, however it won’t get added when I want to check out..

.

I added photo of it but in a review. I tried many times even from my phone, not adding…unless the item is not included but it’s just M&S collection jacket ( not any collaboration etc)

Some offers only come up after you add them to your sparks card by pressing the + on the top right of the offer.

Yes I had this the other day. I placed the order then called customer services the following day. They refunded me the difference.

I added it already, still not working..

Thank you, maybe I have to do that..

It won’t work on branded items.

Mine was a m&s collection item and it still wouldn't work.

Don’t know then.

I had a voucher not accepted recently because the items were not M&S own label.

I had the same problem so obviously an issue with their site. I think I used online chat or rang them before doing the order and they were really helpful and got it all sorted.

Thanks everyone, I went to my local M&S today and I got the item there, it worked in the store.
It wasn’t branded item @ChardonnaysBeastlyCat

Sorry, was just a suggestion.

I had problems with a voucher because of that.

Glad it’s worked out for you.