Desigual returns hell. What do I do?!

[dyedinthewoolcheeseeater]

I am so worked up right now. I ordered two dresses and need to return one. Deadline is Wednesday but I really need to do it today re time to get to the shop to drop it off for shipping.
I have a Desigual account but it looks like I ordered the dresses as guest.
Everytime i click on the "returns" section it takes me to my account, this dress is not on there.
If I click on "tracking" on the order for the dress (as per instruction on the web re guest returns" it takes me to my account, the dress is not on there.
I cannot see any other way of registering a return.
Yes I know I should have done this sooner but fuck me, how can it be this hard?!
I've called customer services - too busy, cut me off and will contact me later apparently. I've also emailed.
Anybody got any ideas so I can get this bloody thing shipped by 5pm?

Arghhh!!!!!!

I don't know why this thread didn't appear in active convos until now and presumably you've either solved the problem or given up by now!

But didn't it come with any sort of paperwork in the package? Usually clothing comes with a return slip.

Sometimes if you go to the shippers website (eg royal mail) you can start a return that way with the account number, and generate the required qr code. Then you could follow up with disigual tmw?

Something similar happened me. I just posted it off with a letter saying I tried to get a return number etc but that the order wasn’t appearing in my account. I got a refund onto my credit card about a week later.