ASOS refund advice

[EliCopter]

I ordered an item for same day delivery (London) and it hasn’t arrived - needed it for tomorrow morning which is why I paid for same day delivery. I obviously want them to refund the delivery charge but there is absolutely no option on the site to contact them to discuss this apart from the AI chatbot which isn’t helping.

Anyone know how to contact them directly?

You could try emailing them. Or when logged in go on chat and repeatedly type agent. It doesn’t work with every company but some it gets the message and puts you through to an actual person.

Thanks will try those things!