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Loreal Excellence creame new formula disaster. Don't buy it is my advice!

2 replies

Tcateh · 23/10/2024 13:24

Beware they've changed the formula.
It will not come out smoothly or spread well.
I've been using the 6.3 for years in my roots and always had success.

Tried one of the 3 boxes I had in my cupboard today.
Thought hang on it's not at all runny and then despite it being a warm tone it came out of the bottle a sludgy green.

I've rung to complain but still waiting an email. Lady was helpful but couldn't do much, which I expected but just wanted to let customer service know.
She said I'm not the first, and there are other reviews I'm finding to the same effect.

I used the 6.3.
Not sure if they've repackaged and changed the formula across the range.

I've now got pale orange roots as had to get it washed off asap!@

The shame.

OP posts:
Deathraystare · 24/10/2024 18:37

Duly noted. I was umming and ahhing and eventually went for the casting gloss one. Lovely colour - chocolate truffle!

Tcateh · 25/10/2024 09:21

😅 phew.

I'm afraid casting gloss probably won't cover my white lets get it right not grey roots!

Honestly it's really hard to spread the new improved L'Oréal.

I know that dyes don't look the same out the tube and you have to wait for full development but this was a shock when it's normally white when mixed.

Loreal Excellence creame new formula disaster. Don't buy it is my advice!
OP posts:
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