Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Style and beauty

Looking for style advice? Chat all about it here. For the latest discounts on fashion and beauty, sign up for Mumsnet Moneysaver emails.

Sephora UK is shite

5 replies

YouHaveAnArse · 21/10/2024 21:38

Had high hopes when we got it in the UK, but...

Promo discount codes only valid on about 4 brands, or they run a tiny discount off a range so your promo code won't work as it's now 'on sale'. No free sample sachets unless you spend over £40 when the US site always gives them to you. No bonus sample/free item codes like in the US. None of the exclusive brands or Sephora Favourites trial sets you get in the US or France. No decent sales (miss being able to shop the French 'soldes' seasons, or the 20% off everything they have in the US stores). Never any stock for their own-brand makeup (which is pretty good), don't stock the value sets for their own-brand skincare that they have in the US, own brand bath stuff wildly overpriced. Delivery through Evri (who like leaving parcels wherever they feel like); if your item arrived broken due to it being fragile powder wrapped in a cardboard sleeve and thrown into a 'safeplace' ie the bin, it takes them ten working days after your return to deal with your refund.

Also, they stock 'intimate area bleaching cream' according to an ad I just saw on Insta, which can absolutely fuck off.

OP posts:
YouHaveAnArse · 22/10/2024 12:49

Maybe I'm the only one who misses FeelUnique, lol.

OP posts:
LuffyWitten · 22/10/2024 14:25

I agree. I was excited when the UK site launched, having missed Sephora in UK for years. I signed up for the premium delivery thing but stock levels are poor, especiallly as you said the own brand makeup. I received a smashed powder foundation, the customer service was awful. I didn't renew the annual delivery and will not order from them again.

Bluubird · 22/10/2024 14:25

I agree OP, it doesn't have a patch on US Sephora. I can spend HOURS in their American stores! I actually much preferred Sephora when you could use the American site and they'd ship your order from the States.

LuffyWitten · 22/10/2024 14:27

Bluubird · 22/10/2024 14:25

I agree OP, it doesn't have a patch on US Sephora. I can spend HOURS in their American stores! I actually much preferred Sephora when you could use the American site and they'd ship your order from the States.

Yes, this. Annoyingly a few years ago they withdrew access to the US site and it defaulted to the French one. Then they eventually launched UK but it's awful.

aesoplover · 22/10/2024 16:27

The user interface of their website is awful. This, as well as the lack of products makes me shop at Look Fantastic instead.

New posts on this thread. Refresh page