Fresh hoods - is it a scam?

[Thatsajokeright]

Has anyone bought anything from the Fresh Hoods website?

I ordered something on 25th April and it's still not here.

Customer service responded saying

"We had a chance to look into your order and follow up with the fulfillment team regarding the status. We encountered some difficulties in packaging and shipping your order accurately." Which seems a bit Sus to me...

WARNING DO NOT BUY From Fresh hoods! This company is a joke and you will be very disappointed if you buy anything from them. After checking out the cool designs and pondering if I should buy from them for weeks I decided to try them out. I purchased 2 hoodies and a vest. Here is my experience: (1) It took months for my order to be delivered. When I chased it up I was advised that they are checking the quality and that I will be notified of the tracking number. (2) After 3 months my order randomly arrived with no notifications. (4) The fabric quality is so cheap and nasty that I have seen better quality in $1 shops (5) one of the hoodies had a major printing issue where the lines as blurry and so to look at it is very unpleasant and makes you feel like you are either drunk or have something wrong with your vision (6) I contacted Fresh Hoods to complain and they told me that there is nothing they can do. (7) I complained another 4 times, sending photos multiple times till they said that I have to send the faulty item back to them at my expense. (8) I don’t believe that for a faulty product I should have to pay for shipping and so I complained again, once again I was rejected. (9) I sent more photos and explained that I will post on every social media platform if they do not do the right thing, especially as I only wanted a refund on the one faulty product. (10) I finally received a vague message saying that I have to return the item to Slovakia within 14 days to begin the process, no mention of full refund or for paying for the shipping. Bearing in mind I live in New Zealand, 14 days to send something to Slovakia I would have to send on express service that would cost half the value of the hoodie, with no guarantee of a refund. They offered to discount the piece of rubbish by 20% but honestly due to the very poor quality of material this wouldn’t even serve as a cleaning rag. If you are still reading this, PLEASE PLEASE PLEASE do not be tempted by the cool designs as you will be very disappointed with your purchase! DO NOT BUY FROM FRESH HOODS!!!!