Broken eyeshadow from Beauty Bay

[beautyandpie]

I just opened my delivery from beauty bay of an Anastasia Beverly Hills palette I ordered and one of the shades is cracked (i think in delivery as packaging was not padded...?)

I have so far emailed a robot with a picture and awaiting a response.

What do you think will happen next - will they want me to send it back and I will get a refund or will they send me a new one?
I want to wear it in the meantime but i dont know if this will mean I can't return...

Has anyone else had experience with this?

I know this might sound silly but it was quite expensive and a real treat for myself!

I have that pallette! It's beautiful. I've seen a few reviews online where that exact same shade has been cracked on delivery. Sorry that doesn't help much except to say I expect they will have been contacted about it by other people so hopefully will fix it straight away

I’m under the impression that this happens a bit with that formula. They are probably obliged to replace it, but you will probably have to wait 800 years for them to acknowledge receipt of a return and then re-send.

I'm sure they'll just refund it or request it's sent back for replacement , i'd wait to hear from them.

I'd probably not use it personally in case it compromised the return T&C's (returns going back in the condition they were delivered etc) but am generally overcautious with these things.

These things happen though, I'm sure it'll be resolved in due course.