I’ve been going to a particular salon for nearly 3 years , I have my extensions , colour , toner and blow drys done there . I get my family to get vouchers from there for birthdays /Christmas etc … my point is I’m a loyal customer and I spend a lot of money there.
I feel like I have a good relationship with my stylist , I’ve always had it blonde and last week I’ve changed colour to go a bit darker . I initially loved the colour but it has faded A LOT and there is a very visible difference between my natural colour and my extensions. After my stylist did it she did comment that my extensions hasn’t taken as well as she thought so would “catch them “ next time . I’ve only washed it twice since having it done so for the colours to be so different is a bit frustrating.
I’ve contacted my stylist today and sent sone pictures and after a bit of too-ing and fro-ing she’s offered to redo the colour next week. So she’s sent me the appointment through on the system and it states rework -free but then charging me £25 for a blow dry ? I just wanted some thoughts on this … I mean I can leave the salon with wet hair but surely to dry it is just part of the service ?
Also I’m having my extensions refitted next week which means they get removed and the put back in with fresh beads , is it normal to get charged £25 to have them removed when having a refit? The refit costs £100, and thought the removal would have to be part of that ?