Help with broken InPost locker

[Gnittensmum]

I’ve had 3 items this week delivered to my local InPost locker. Locker was broken over the collection period and now the items are apparently being sent back to sender. All of them have agreed that I can repurchase (will get them to send to my home address this time!) but how do I go about getting my money back for the previous postage?

I’ve tried online, they ask for a code that neither I nor the sellers have. InPost customer service haven’t returned. Have I just lost this money 🤷‍♀️

I can't really help I'm afraid OP, but Inpost is an unbelievably shite system. I've had three separate Vinted orders sent back to the sender in the last two weeks because there were no lockers free to deliver them to. I'll always choose someone else over them now.
I hope you get somewhere with your refund

InPost is really not a great system. I sold something on Vinted 30/7. Dropped it off the next day and it's been sitting at an InPost depot in the midlands since 1/8. Buyer is understandably p'ed off. Vinted/InPost won't enter bot-correspondence until 18/8!

Looks like I’ll be getting delivery straight to home next time. Thanks!