Bought a dress off Vinted. When trying on the dress it had been stretched to buggery and the button holes left with large gaps due to the fabric being previously stressed so won’t/can’t go back to original shape, even on the hanger the large holes are there clearly so the same when not wearing too. At first the seller was pleasant and admitted she can see the fault and she hadn’t noticed prior to sending, then changed completely after she spoke to her friend and they said it’s not faulty.
Im going to send it back (bit gutted I have to pay the postage but hey ho!) however, the seller won’t stop messaging me saying how experienced her and her friends are in fashion and how this is not damaged (she said she works in fashion), and that it’s actually my body/figure that doesn’t suit the dress! I’ve had to explain that I’m finding her rude and insulting, I will send the item back and I’d like her to stop messaging me now, she won’t stop though, if I block her and send the item back will I still receive the refund?
No way of asking Vinted this as they have no customer service for this.