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Return policies : Mango cocked up?

2 replies

Hellenabe · 11/03/2023 08:05

Hi,

Confusing but here goes:

I bought a lovely jacket from Mango online, 30 day returns I think. Now it was slightly snug but wearable (doesnt button nicely so need to leave open) so I bought the next size up and it's even tighter (think they have labelled it wrong). Im going to return it.

I've now ordered the next size up from that but I doubt it will come in time to compare to the 1st purchase and be able to return purchase 1. WHAT DO I DO? Do I return purchase 1 and hope purchase 3 fits. What if purchase 3 is also labelled wrong, then I'm stuck with nothing.

OP posts:
fruitbrewhaha · 11/03/2023 08:08

Are all the sizes still available online?
you could send back the two you have and reorder the second and third to compare together?

Hellenabe · 11/03/2023 08:13

@fruitbrewhaha no that's the thing, it's really limited online and I'm worried I'll get option 1 again but it might be mislabelled. At least current option 1 fits except not perfectly.

Mango used to do 60 days returns, I wonder if I should go and speak to them today. They always seem away with the fairies though!

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