What the hell is going on with Clarins?

[oldoctover]

Ordered a number of products from Clarins. Delivery this week but a product was missing. Have been trying to contact them ever since - twice via their website form and also by telephone. Telephone response is an automessage saying they can't answer their phone due to 'an emergency'. Tried calling again yesterday: now not answering phones due to volume of demand!

Really frustrating. I've posted on their facebook and twitter feeds but no response.

Any ideas what else I can do to either get a refund for the missing item ... or even just to get someone to reply to me?!

I can’t offer any help, but I am having a similar problem with Hobbs. Ordered a dress 3 weeks ago and still not received it. They don’t respond to emails and phone calls are disconnected after a couple of minutes. I am at a loss what to go. They’ve lost my business now though.

I hope you get your item soon

That is odd. I only missed ordering from Clarins this week, as my promo code wouldn't work.

Do a chargeback if you can.

They've also discontinued a load of ranges apparently. I went to replace my moisturiser in our local dept store - the lady on the counter sold me something else instead but it's nowhere near equivalent. The search starts again 😞.