Last week I ordered DD a size 10 swimming costume. M&S sent me a size 20.
Then I ordered a size 8 skirt. The skirt says 8 on the label but it's at least a 14 (I've got the same skirt in another colour so I know it's not just a very generous style).
There's no way of giving a reason when you do online returns now and I can't find any way to complain or give feedback on the website.
Has anyone else had this recently? Not sure if it's a factory/labelling issue or a warehouse issue but I wish they would sort it out. It's putting me off ordering anything else.